Privacy Policy
Purpose and Applicability
This Privacy Policy (“Policy”) describes how PQR Solutions (“we,” “us,” “our”) collects, uses, shares, and protects personal data when you visit our website, mobile applications, and related services (the “Services”). By engaging with the Services, you agree to the terms outlined herein. This Policy applies solely to data gathered by us; third-party links and embeds are not covered. We may update this Policy periodically; the latest revision will be marked by an updated “Effective Date.”
Information You Provide
You may voluntarily provide personal data when registering an account, placing an order, or submitting inquiries. This can include your name, email address, shipping and billing information, and any preferences you share. You are responsible for ensuring that the data you submit is accurate and current. You can manage or correct your information at any time through your account dashboard.
Automatically Collected Data
We automatically collect technical information each time you access the Services, such as IP address, browser version, operating system, and device type. Cookies, web beacons, and similar technologies help us track user behavior, maintain session continuity, and analyze site performance. This data is aggregated and anonymized to safeguard your identity while informing our improvements. Disabling cookies may affect the availability of some features.
How We Use Your Data
Personal data is used to fulfill orders, process payments, and provide customer support. It also enables us to send transactional emails, such as order confirmations and shipping updates. With your explicit consent, we may send you promotional messages about products, services, or events. You can opt out of marketing communications at any time via account settings or unsubscribe links.
Lawful Bases for Processing
When applicable, we process your personal data based on one or more lawful grounds: performance of contract, compliance with legal obligations, legitimate interests, and consent. Performance of contract covers order fulfillment and account management. Legal obligations include retaining records for tax purposes. Legitimate interests include preventing fraud, ensuring security, and improving our Services.
Data Sharing and Disclosure
We share personal data only with third-party service providers bound by confidentiality and data-protection obligations—such as payment processors, shipping partners, and hosting providers. In a corporate transaction, such as a merger or sale, your data may transfer to the successor entity under equivalent privacy protections. We may disclose data if required by law, subpoena, or other legal process. We do not sell your personal data.
Retention of Personal Data
We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements. Transaction and billing records are typically stored for seven years for accounting and auditing purposes. Upon account deletion, we will remove active personal data unless retention is mandated by law. Anonymized data may be retained indefinitely for analytics.
Security Practices
To protect personal data, we implement technical, organizational, and physical measures, including encryption in transit, intrusion detection, periodic security assessments, and access controls. Only authorized personnel with a legitimate need can access sensitive data. Despite these safeguards, no system can guarantee complete security. You acknowledge that you share data at your own risk.
Cookies and Tracking Technologies
We use cookies and similar mechanisms to enhance user experience, preserve session state, and collect usage metrics. First-party cookies handle necessary functionality, while third-party cookies (e.g., analytics services) gather aggregate behavior data. You can manage cookie preferences through browser settings or our cookie banner. Disabling non-essential cookies may limit functionality.
Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors without parental consent. If we become aware of any such collection, we will delete the data promptly. Parents or guardians concerned about their child’s data may contact support for removal.
Cross-Border Data Transfers
Your personal data may be transferred to, stored, and processed in countries outside your own, including jurisdictions with differing data-protection laws. We employ appropriate safeguards—such as standard contractual clauses—to ensure data is protected during international transfers. By using our Services, you consent to these cross-border transfers.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as data portability and objection rights. To exercise these rights, submit a request through your account dashboard or our Privacy Center. We will respond within the timeframes required by applicable law, typically 30 days.
Policy Amendments and Notifications
We may update this Policy to reflect changes in our operations, technology, or legal obligations. Significant modifications will be communicated via a banner on our website or within the Services. Continued use after notice indicates acceptance of the revised Policy. Non-material updates will be signified by an updated “Effective Date.”
